FAQs

Water still drips out of my tap for a short while after being turned off, is this normal?
Will my thermostatic vaalve allow me to have a cold shower?
How do I know if a products is suitable for my water pressure?
Why will the diverter button on my shower mixer not stay out on its own?his normal?
My shower vaalve is pulsing?
Where can I find technical drawings / specification / fitting instructions for my product?
My temperature handle is getting stiff and I am unable to blend the water from my thermostatic vaalve?
My tap is dripping, what can I do?
My tap is dripping, what can I do?
Do I have to maintain my shower vaalve and how?
My shower is not getting hot, what can I do?
How do I clean the filters?
How long is my VAALVE product guaranteed for?
My shower is either really hot or cold and I cannot blend the water, what is wrong?
What should I use to clean my bath fittings & accessories?
Can we buy the products from Vaalve orientation centre?
Where do I get Vaalve OC addresses? Or how can I locate Vaalve orientation centres?
What is high flow divertor?
What do you mean by Exposed shower pipes? Can it be installed in my existing bathroom set up?
What is the difference b/w handshower & overhead shower?
What is PMS and PMC?
How to avoid slipping danger from the bathroom?
Is Vaalve faucets available in different colors other than chrome?
How can I remove mineral deposits from my aerator?
Which is better for my sink, a single-handle or double-handle faucet?

Water still drips out of my tap for a short while after being turned off, is this normal?

Residual water can drain out by capillary action when the tap is turned off and should only last a few seconds, although sometimes this can occur a little while after shut-off, as the temperature of the tap cools to ambient. This is completely normal.

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Will my thermostatic valve allow me to have a cold shower?

This is dependent on the thermostatic shower valve model. Generally, there should be a good temperature range from 20oC to 48oC

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How do I know if a products is suitable for my water pressure?

The minimum operating pressure for every VAALVE tap and shower is indicated on the individual PRODUCT PAGES of this website and in our catalogues. Low pressure (LP) is 0.1 to 0.9 bar, medium pressure (MP) is 1.0 to 1.9 bar and high pressure (HP) is plus 2.0 bar. Please check your water pressure from both hot and cold feeds prior to choosing your product.

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Why will the diverter button on my shower mixer not stay out on its own?

To lock out the diverter, pull the diverter knob out and twist clockwise. If this does not work then check there is sufficient water pressure to the shower mixer.

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My shower valve is pulsing?

Please check the following:

• Check the non-return valves as they may need cleaning?*

• Is the water pressure from both hot and cold water supplies properly balanced?**

*Contact the VAALVE AFTERSALES DEPARTMENT who will explain how to check and clean the non-return valves

**If the cold water pressure is too high you will need to either fit a pump on the hot supply or a pressure reducing valve on the cold water supply. If you are doing the latter, please ensure the total pressure does not fall below the recommended minimum operating pressure for your product.

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Where can I find technical drawings / specification / fitting instructions for my product?

Please visit the PRODUCT SECTION of the this website, the range required and then the individual product page. You should find all of the information you require on this page of the website.

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My temperature handle is getting stiff and I am unable to blend the water from my thermostatic valve?

Your Thermostatic Cartridge needs to be maintained and re-calibrated.

Please watch the relevant ‘HOW TO’ VIDEO for a detailed explanation of how to maintain and re-calibrate your VAALVE thermostatic shower valve.

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My tap is dripping, what can I do?

Remove the cartridge from the tap and rinse under a warm tap to flush out debris.

Please watch the relevant ‘HOW TO’ VIDEO for a detailed explanation of how to remove and clean the cartridge in your tap.

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My tap is dripping, what can I do?

Remove the cartridge from the tap and rinse under a warm tap to flush out debris.

Please watch the relevant ‘HOW TO’ VIDEO for a detailed explanation of how to remove and clean the cartridge in your tap.

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Do I have to maintain my shower valve and how?

Maintenance every 6 to 12 months is recommended depending on the hardness of the water in your area. Maintenance needs to include filter cleaning and de-scaling. re-calibrate

Please watch the relevant ‘HOW TO’ VIDEO for a detailed explanation of how to care for your VAALVE shower valve.

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My shower is not getting hot, what can I do?

Please check the following: .

• Filters; they may need cleaning*

• Thermostatic cartridge; it may need maintaining or re-calibrating*

• Hot water supply and pressure; it may be isolated or blocked further down the pipework

• Cold water pressure; it may not be balanced**

*Please watch the relevant ‘HOW TO’ VIDEO for a detailed explanation of how to care for your VAALVE shower valve.

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How do I clean the filters?

Please watch the relevant ‘HOW TO’ VIDEO for a detailed explanation of how to remove, clean and replace the filters on your VAALVE shower valve.

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How long is my VAALVE product guaranteed for?

All VAALVE products come with a 2 year guarantee as standard. Within this guarantee period VAALVE will provide replacement parts and any labour [SEE NOTE 1, GUARANTEE CONDITIONS] needed to complete the product repair.

This standard guarantee may be extended by registering your product to give up to a 15 year guarantee period. Once registered:

BOOTH & Co. chrome and nickel brassware products have a 15 year guarantee (2 years parts and labour plus 13 years parts only).

VAALV Echromed brassware and stainless steel products have a 15 year guarantee (2 years parts and labour plus 13 years parts only).

Brassware products from the Individual by VAALVE collection have a 15 year guarantee (2 years parts and labour plus 13 years parts only).

VAALVE Sensori SmartTouch and SmartDial products have a 5 year guarantee (parts and labour).

VAALVE Identity and i-tech products have a 5 year guarantee (2 year parts and labour plus 3 years parts only).

Axces by VAALV Eproducts have a 10 year guarantee (2 years parts and labour plus 8 years parts only). Axces by VAALVE electric showers have a 2 years parts and labour guarantee.

All other VAALVE products have a 3 year guarantee (2 years parts and labour plus 1 year parts only) [SEE NOTE 2, GUARANTEE CONDITIONS].

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My shower is either really hot or cold and I cannot blend the water, what is wrong?

It is likely the hot and cold supplies into the shower valve are fitted the wrong way round. Hot should be on the left and cold on the right.

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What should I use to clean my bath fittings & accessories?

All Vaalve faucets and accessories (chrome plated) should be ideally cleaned with Glitz (water scale cleaner) and a soft cloth or toothbrush. Read instructions given on the bottle before using glitz. It is available at all Vaalve authorized dealer counter at a reasonable price. Abrasive cleaning products (i.e. mould/mildew removers) should be avoided.

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Can we buy the products from Vaalve orientation centre?

No, one can only see the physical products. Vaalve orientation centre’s are the best place to see, touch & feel the latest collections and complete range of bathing products & accessories. It also offers, Live Demo, Expert advice, Installation assistance, free estimate assistance.

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Where do I get Vaalve OC addresses? Or how can I locate Vaalve orientation centres?

Plz visit our website Vaalve.in and get the addresses under “FIND US”.

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What is high flow divertor?

It delivers a high water flow even in low water pressure condition. It can be used on the top floor of the building where we always get less water pressure.

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What do you mean by Exposed shower pipes? Can it be installed in my existing bathroom set up?

Exposed shower pipes offers a wide shower experience without the need of complex concealed installation. It is available in new refreshing designs that can be integrated into any bathroom design old, new or renovated. With the provision of simultaneous working of showers, makes showering experience more enjoyable. It also comes with height adjustment feature; thereby showers can be positioned to release the spray either directly or diagonally from above. Its exposed applications make it easy to upgrade or renovate your bathroom at any time.

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What is the difference b/w handshower & overhead shower?

Handshower is detachable shower head that can be directed to the body by hand whereas, Overhead shower direct water onto the user from the top.

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What is PMS and PMC?

PMS stands for “Preventive maintenance service” which is given free of cost during purchase of all Artize and Vaalve wellness products. Whereas; PMC stands for “Preventive maintenance contract” which is available at a very nominal fee and cover 4 services per year. For more details you can speak to our service personnel at 1800-121-6808.

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How to avoid slipping danger from the bathroom?

Install Vaalve ready –to –fit shower enclosures that separates dry and wet areas thereby minimize the risk of slipping & falling. It is available in standard & customized sizes.

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Is Vaalve faucets available in different colors other than chrome?

Yes, Most of the vaalve faucet ranges are available in colors. For more info Plz call: 33002233(Add nearest orientation centre city code before the number)

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How can I remove mineral deposits from my aerator?

Remove the aerator. Soak it in vinegar overnight and flush it with water, rubbing it with a toothbrush if the deposits are stubborn. For any other assistance call our orientation centres at 1800-121-6808

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Which is better for my sink, a single-handle or double-handle faucet?

This one’s up to you, and with a bit of research, you can decide what’s right for you. While a single-handle faucet offers convenient control of water volume and temperature, double-handle faucets offer additional styles and spout designs. For any other assistance call our orientation centres at 33002233.